Employer Training Eligible for Reimbursement 

Management Essentials, 12 hours, $329, Course ID #1133671 

As companies prepare for and experience success, a solid management team is imperative. This training provides both new and seasoned managers and supervisors with the expertise needed to lead today’s workforce by offering a foundation of essential skills, the support to apply what has been learned, and closes with a focus on how to sustain best practices.  Participants will develop the skills required to motivate employees, delegate responsibility, solve problems, resolve conflict and improve performance. By understanding how to use tools and strategies to positively influence and direct staff, managers can inspire and guide their teams in creating an increasingly positive and productive work environment throughout all departments.

Management Advanced, 12 hours, $329, Course ID #1134514 

In this next-level training, managers will deepen their skillset to help them confidently address challenges and strategically approach opportunities as they oversee people and projects. The training will build on the essentials course to be better prepared to coach individuals and build their teams, understand and embrace diversity in the workplace, learn to navigate difficult employees and sensitive situations and develop techniques for engaging staff in-person and remotely. Sessions will be delivered in-person, virtually via Zoom, or in a hybrid model, with a blend of instructor-led presentations, individual and group exercises, discussion, projects, and individual assessments.

Leadership Essentials, 12 hours, $329, Course ID #1133672 

Senior leadership shoulders a great deal of responsibility, not the least of which is managing the managers. In this advanced-level class, executives will develop sophisticated management strategies for coaching and directing the management team whether they lead traditional or distributed teams. Most companies have highly driven people in management positions as well as employees who are not reaching their full potential. Leaders will be challenged in this virtual, instructor-led course through presentations, group discussions, and small group activities to identify how they can use a combination of practical skills and inspiration to take individual managers as well as the organization to the next level.

Clearing Productivity Hurdles: Strategies to Feel Accomplished at the End of Your Work Day, 8 hours, $219, Course ID #1133676 

The pace of work today has accelerated. With easier ways to communicate, connect, and meet, work time feels compressed. Add to that potential staff shortage, and it leads to what is called “attention residue,” which develops when the pace of work requires leaving one task for another. Although trying to be present in the new task, the brain keeps the other task alive. With old and new tasks intertwined, leaders and employees alike feel overwhelmed.  Productivity is also affected as teams become more distributed instead of working in traditional office environments. Distributed teams require individual self-leadership to manage and communicate about their workload in different ways than before. Without these skills, individuals feel unaccomplished at the end of the workday. Through presentations, group discussions, and small group activities participants will gain a feeling of control over their time. Between sessions, they will be encouraged to use the tools, resources, and supplemental provided during their workday. When they return, they will have opportunities to problem-solve with the group.

Project Management Essentials, 12 hours, $219, Course ID #1123946 

Effectively managing multiple projects, resources, and budgets is critical in today's global business environment. This Project Management course, held over two weeks, will allow you to take a deep dive into the roles and responsibilities of the project manager, examining project management in theory as well as in practice. This course offers a practical approach to managing projects, without requiring any previous project management experience. Participants will focus on organizing, planning, and controlling the deliverables of the project using good practices. This course will examine project management roles, the project lifecycle, and various techniques of work planning, control, and evaluation to achieve project management objectives using system tools and project management philosophies.

Society for Human Resource Management (SHRM) Essentials, 15 hours, $649, Course ID #1133032 

Prepare to be competitive in your next HR career or advance in your current one with a professional certification from the Society of Human Resource Management, SHRM. This training provides in-depth HR knowledge with real-life situations to help you master the material and set you up for success on your certification exam. The instructor is a SHRM-Senior Certified Professional with over 20 years of Human Resources experience who has been leading this course into seven (7) consecutive semesters. Sessions will be delivered virtually via Zoom with live-instruction, or in a hybrid model, with a blend of instructor-led presentations, individual and group exercises, discussion, projects, and individual assessments.

Society for Human Resource Management Certified Professional (SHRM-CP) Exam Prep, 33 hours, $1,399, Course ID #1133061

SHRM Certified Professional (SHRM-CP): For HR professionals who are engaged primarily in operational roles - implementing policies, serving as the HR point of contact for staff and stakeholders, and/or performing day-to-day HR functions.  This is offered in an online/remote learning capacity and held in six 3-hour remote sessions.

This training provides both new and seasoned managers with the expertise needed to lead today’s workforce by offering a foundation of essential skills, the support to apply what has been learned, and closes with a focus on how to sustain best practices. Participants will develop the skills required to motivate employees, delegate responsibility, solve problems, resolve conflict and improve performance.

In this next-level training, managers will deepen their skillset to help them confidently address challenges and strategically approach opportunities as they oversee people and projects. The group will build on the essentials course to be better prepared to coach individuals and build their teams, understand and embrace diversity in the workplace, learn to navigate difficult employees and sensitive situations and develop techniques for engaging staff in-person and remotely. 

Senior leadership shoulders a great deal of responsibility, not the least of which is managing the managers. In this advanced level class, executives will develop sophisticated management strategies for coaching and directing the management team. Leaders will be challenged in the session to identify how they can use a combination of practical skills and inspiration to take individual managers as well as the organization to the next level.

This training will equip employees with the skills needed to become highly effective communicators, fostering a language for open communication between individuals, teams, departments and clients. Participants will learn their own personality profile using a basic DISC assessment. Employees will explore their own approach to communication as well as that of their co-workers and supervisors, giving them insight into effectively sharing positive feedback as well as approach challenging topics across all departments, throughout all levels.

In this training, leaders will gain a deeper understanding of their individual communication style which will help them better understand how to connect, manage, motivate, mentor and provide feedback to their teams. Managers will not only enhance their management skills by learning about themselves, but when they understand their staff’s styles, they can become dynamic team leaders. It also allows them to address needs and challenges before they become employee issues or conflicts and will help them bolster employee morale.

This short, but impactful training is the perfect way for an employer to provide communication training for its entire staff. Participants will learn about behavioral styles, including their own, using a basic DISC assessment, as well as how their individual communication compares to others, exploring natural conflicts and what they can do to better communicate. Employees who gain communication confidence are more productive, better handle customer requests and build stronger relationships leading to higher revenue and lower turnover.

This training will equip your staff with a foundation for delivering exceptional customer experiences, support to apply what has been learned, and tools to sustain best practices. Participants will learn how to improve the quality of customer relations by developing an ability to anticipate needs more accurately and manage challenging customers, creating a climate of trust, appreciation, and cohesion. Employees will also practice strategies for turning difficult situations into opportunities to build customer satisfaction and loyalty.

Every day employees have the opportunity to deliver not just basic service but to go one step beyond to deliver extraordinary service. When they do, they create experiences for both internal and external customers that are memorable and create loyal relationships. In this training, participants learn the difference between ordinary and extraordinary service, brainstorm examples of extraordinary service for internal and external customers and learn the practical steps they can take every day to deliver such service.

This training will cover the concepts of innovation, continuous process improvement, providing tangible procedures and methods that can easily be incorporated into everyday tasks as well major processes. Employees will gain a solid foundation and identify ways to sustain improved practices. Participants will develop skills to become the driving force for continuous improvement by learning to identify opportunities for increased productivity.

In this training, decision-makers will learn how to evaluate roadblocks to efficiency and explore how to implement practical actions. An environment that values employee-driven productivity and efficiency results in a comprehensive company-wide approach to continuous improvement. For employers with a vigorous continuous improvement mindset, this training will help managers develop competence to deploy and manage concepts throughout their areas of responsibility as well as to align process improvement objectives with organizational goals.

A company on a journey of continuous improvement depends on employees to identify areas for process improvement and to implement those improvements in simple everyday tasks as well as in major processes. Individual support of a long-term approach to continuous improvement is critical. Through this training, employees from all company functions will gain a clear understanding of the concepts of continuous improvement, their roles and its impacts on the company’s strategy.

This thought-provoking training is designed to raise awareness and create a call to action. The group will learn how to support a diverse workforce, how to avoid problems, and how to develop strengths through cultural competency. Participants will learn about unconscious bias, inequity, and social injustice, providing managers not only with a mindfulness, but also with a practical skill set that will help them be change agents in creating a positive and productive work environment for all employees and customers that will build satisfaction and loyalty. 

This program is an opportunity for employees to gain a common language and appreciation for diversity and shows the high value the senior leadership places on diversity, equity and inclusion. As people begin to understand and accept their own biases, they will be guided through a series of activities that will provide an avenue to address uncomfortable topics that often lead to conflict and employee dissatisfaction. As more employees become more committed to valuing differences, long-term sustainable organizational change becomes more possible. 

This hands-on class will focus on the logic and power of this powerful program. Students will learn not only the basics, but several tips and tricks available to allow the creation of spreadsheets in a fraction of the time. This interactive session is recommended for all levels. Attendees will be able to create a basic spreadsheet with formulas and functions in less than three minutes.

Topics covered include, but are not limited to:

• Types of Input
• Writing Simple Formulas
• Writing Simple Functions
• Formatting in a Flash
• Functions in Excel
• Cell Referencing 
• Creating and Linking Multiple sheets in a workbook 
• Creating Charts
• Writing reports and letters that are used in an employee’s role

This hands-on session will explore additional formulas and functions and address absolute verse relative cell referencing, multiple worksheets and displaying of data using charts. This interactive session is appropriate for users that need to customize their worksheets, present data through charts, and/or develop long-range spreadsheets for data tracking. Attendees will learn how to expand their knowledge and use of functions and creation of charts.

Topics covered include, but are not limited to:

• Functions in Excel 
• Cell Referencing 
• Creating and Linking Multiple sheets in a Workbook 
• Creating Charts
• Filtering and Sorting Data 
• Preparing Data for Creating a Pivot Table 
• Inserting and Using a Pivot Table 

Building the computer skill level and, in turn, the confidence of employees will allow them to be more efficient in their work. These highly interactive, hands-on sessions will help your staff understand and distinguish between the components of computer operating systems including using the keyboard, mouse, printers, and much more. Participants will learn the basics of working in Microsoft Windows such as understanding the desktop and start menu, creating and saving a document, and folder and file management.

When employees understand how the suite of tools in Outlook, Google and other platforms integrate with one another, they learn secrets for simplifying workflow. In this hands-on, practical 6-hour training, participants will learn to use technology as a powerful resource to streamline tasks, improve communication, move projects forward and increase personal productivity. This training is useful to all employees in all roles and at all levels and will lead to a tech-savvy workplace culture.