Employer Training Eligible for Reimbursement 

Management Essentials, 12 hours, $329, Course ID #1133671 

As companies prepare for and experience success, a solid management team is imperative. This training provides both new and seasoned managers and supervisors with the expertise needed to lead today’s workforce by offering a foundation of essential skills, the support to apply what has been learned, and closes with a focus on how to sustain best practices.  Participants will develop the skills required to motivate employees, delegate responsibility, solve problems, resolve conflict and improve performance. By understanding how to use tools and strategies to positively influence and direct staff, managers can inspire and guide their teams in creating an increasingly positive and productive work environment throughout all departments.

Management Advanced, 12 hours, $329, Course ID #1134514 

In this next-level training, managers will deepen their skillset to help them confidently address challenges and strategically approach opportunities as they oversee people and projects. The training will build on the essentials course to be better prepared to coach individuals and build their teams, understand and embrace diversity in the workplace, learn to navigate difficult employees and sensitive situations and develop techniques for engaging staff in-person and remotely. Sessions will be delivered in-person, virtually via Zoom, or in a hybrid model, with a blend of instructor-led presentations, individual and group exercises, discussion, projects, and individual assessments.

Leadership Essentials, 12 hours, $329, Course ID #1133672 

Senior leadership shoulders a great deal of responsibility, not the least of which is managing the managers. In this advanced-level class, executives will develop sophisticated management strategies for coaching and directing the management team whether they lead traditional or distributed teams. Most companies have highly driven people in management positions as well as employees who are not reaching their full potential. Leaders will be challenged in this virtual, instructor-led course through presentations, group discussions, and small group activities to identify how they can use a combination of practical skills and inspiration to take individual managers as well as the organization to the next level.

Clearing Productivity Hurdles: Strategies to Feel Accomplished at the End of Your Work Day, 8 hours, $219, Course ID #1133676 

The pace of work today has accelerated. With easier ways to communicate, connect, and meet, work time feels compressed. Add to that potential staff shortage, and it leads to what is called “attention residue,” which develops when the pace of work requires leaving one task for another. Although trying to be present in the new task, the brain keeps the other task alive. With old and new tasks intertwined, leaders and employees alike feel overwhelmed.  Productivity is also affected as teams become more distributed instead of working in traditional office environments. Distributed teams require individual self-leadership to manage and communicate about their workload in different ways than before. Without these skills, individuals feel unaccomplished at the end of the workday. Through presentations, group discussions, and small group activities participants will gain a feeling of control over their time. Between sessions, they will be encouraged to use the tools, resources, and supplemental provided during their workday. When they return, they will have opportunities to problem-solve with the group.

Project Management Essentials, 12 hours, $219, Course ID #1123946 

Effectively managing multiple projects, resources, and budgets is critical in today's global business environment. This Project Management course, held over two weeks, will allow you to take a deep dive into the roles and responsibilities of the project manager, examining project management in theory as well as in practice. This course offers a practical approach to managing projects, without requiring any previous project management experience. Participants will focus on organizing, planning, and controlling the deliverables of the project using good practices. This course will examine project management roles, the project lifecycle, and various techniques of work planning, control, and evaluation to achieve project management objectives using system tools and project management philosophies.

Managing Customer Expectations, 12 hours, $329, Course ID #1133680 

According to a study by PWC, a good customer experience includes speed, convenience, consistency and friendliness, as well as one key factor that connects all this: the human touch—that is, “creating real connections by giving employees what they need to create better customer experiences” (Puthiyamadam & Reyes, 2018). In this virtual, instructor-led course, we will explore what organizations can do to delight their customers and build true loyalty through an exceptional customer experience, as well as how to handle situations where expectations fall short to help ensure long-lasting relationships with customers using instructor presentations, interactive exercises, discussions, and more.

Effectively Planning Your Social Media Content, 12 hours, $329, Course ID #1133677

Social media is an essential marketing tool for businesses and non-profits. But, with changing customer needs, technology, and platforms, it can be challenging to create a sustainable strategy that increases sales, customer traffic, and donations. Social media marketing skills are essential for all organizations and non-profits to drive business objectives whether they are looking to hire an outside marketing consultant, develop their marketing teams, or implement their own marketing programs. This virtual, instructor-led, interactive course takes participants step-by-step through social media marketing. This course is the perfect combination of presentation, group discussion, small group activities, and hands-on practice.  The participants will receive essential tools throughout the course that they can put into practice right away.  They are encouraged to engage in activities covered after each session.  The activities are designed to enhance their digital marketing skills.

Microsoft Excel Essentials, 6 hours, $219, Course ID #1133673 

This hands-on class will focus on the logic and power of this powerful program. Students will learn not only the basics, but several tips and tricks available to allow the creation of spreadsheets in a fraction of the time. This interactive session is recommended for all levels. Attendees will be able to create a basic spreadsheet with formulas and functions in less than three minutes. Topics covered include, but are not limited to:

• Types of Input
• Writing Simple Formulas
• Writing Simple Functions
• Formatting in a Flash
• Functions in Excel
• Cell Referencing
• Creating and Linking Multiple sheets in a workbook
• Creating Charts
• Writing reports and letters that are used in an employee’s role

Microsoft Excel Advanced, 6 hours, $199, Course ID #1133674 

This hands-on session will explore additional formulas and functions and address absolute verse relative cell referencing, multiple worksheets and displaying of data using charts. This interactive session is appropriate for users that need to customize their worksheets, present data through charts, and/or develop long-range spreadsheets for data tracking. Attendees will learn how to expand their knowledge and use of functions and the creation of charts. Topics covered include, but are not limited to:

• Functions in Excel
• Cell Referencing
• Creating and Linking Multiple sheets in a Workbook
• Creating Charts
• Filtering and Sorting Data
• Preparing Data for Creating a Pivot Table
• Inserting and Using a Pivot Table

QuickBooks Online, 6 hours, $199, Course ID #1117888

QuickBooks Online contains all the features and tools that a small business or contractor would need to keep track of vendors, customers, and financial accounts. The purpose of this course is to teach you how to successfully navigate and use QuickBooks Online as your business' accounting software. However, it's also useful for those who have used previous desktop versions of QuickBooks and want to learn about QuickBooks Online.

Data Analytics Essentials, 20 hours, $499, Couse ID #1134702 

This program will introduce you to the field of Data Analytics. Participants will explore how analytics touches their professional lives in many ways and how an analytic lens enriches our understanding (and enjoyment) of business, economics, science, sports, culture, public policy and current events. Participants will learn the basic principles of data science and see how the application of those principles improves decision-making within their organization. Participants will review widely-used analysis methods with an emphasis on concepts and real-world application over mathematical formulae. Participants will sharpen their critical eye and instill analytic/quantitative reasoning.  This program will demystify fancy-sounding terms and prepare business/public sector generalists for more productive collaboration with analytics teams in their workplace.

Society for Human Resource Management (SHRM) Essentials, 15 hours, $649, Course ID #1133032 

Prepare to be competitive in your next HR career or advance in your current one with a professional certification from the Society of Human Resource Management, SHRM. This training provides in-depth HR knowledge with real-life situations to help you master the material and set you up for success on your certification exam. The instructor is a SHRM-Senior Certified Professional with over 20 years of Human Resources experience who has been leading this course into seven (7) consecutive semesters. Sessions will be delivered virtually via Zoom with live-instruction, or in a hybrid model, with a blend of instructor-led presentations, individual and group exercises, discussion, projects, and individual assessments.

Society for Human Resource Management Certified Professional (SHRM-CP) Exam Prep, 33 hours, $1,399, Course ID #1133061

SHRM Certified Professional (SHRM-CP): For HR professionals who are engaged primarily in operational roles - implementing policies, serving as the HR point of contact for staff and stakeholders, and/or performing day-to-day HR functions.  This is offered in an online/remote learning capacity and held in six 3-hour remote sessions.

Medical Assistant Review and Exam Preparation, 28 hours, $399, Course ID #1132323 

This course will review the material contained in the Medical Assisting Certification exams including the CMA (AAMA), RMA (AMT), and CCMA (NHA).  Subjects include:

• Medical Assisting Scope of Practice in MA.
• Anatomy & Physiology and Medical Terminology
• Specific concerns of the professional medical assistant in communication, physical history, and coaching patients.
• Review of specialty skills such as EKG, phlebotomy, and point of care testing.
• Ethical and Legal Concerns

Upon completion of this course the student will be better prepared to sit for any of the three certification exams, depending on their eligibility.

Blueprint Reading for the Trades, 12 hours, $199, Course ID #1133678 

This course will provide an overview of the construction sequence and the design, construction, and jurisdictional professionals involved. Students will learn to identify and understand design and construction drawings and how they are created. Students will also learn about drawing scale and how to use an Architects/Engineering scale as well as the drawing standards and conventions used in construction documents.

Marine Technician Training: An Introduction to Outboard Systems, 100 hours, $999 Course ID # 1141469

This training provides both new and seasoned managers with the expertise needed to lead today’s workforce by offering a foundation of essential skills, the support to apply what has been learned, and closes with a focus on how to sustain best practices. Participants will develop the skills required to motivate employees, delegate responsibility, solve problems, resolve conflict and improve performance.

In this next-level training, managers will deepen their skillset to help them confidently address challenges and strategically approach opportunities as they oversee people and projects. The group will build on the essentials course to be better prepared to coach individuals and build their teams, understand and embrace diversity in the workplace, learn to navigate difficult employees and sensitive situations and develop techniques for engaging staff in-person and remotely. 

Senior leadership shoulders a great deal of responsibility, not the least of which is managing the managers. In this advanced level class, executives will develop sophisticated management strategies for coaching and directing the management team. Leaders will be challenged in the session to identify how they can use a combination of practical skills and inspiration to take individual managers as well as the organization to the next level.

This training will equip employees with the skills needed to become highly effective communicators, fostering a language for open communication between individuals, teams, departments and clients. Participants will learn their own personality profile using a basic DISC assessment. Employees will explore their own approach to communication as well as that of their co-workers and supervisors, giving them insight into effectively sharing positive feedback as well as approach challenging topics across all departments, throughout all levels.

In this training, leaders will gain a deeper understanding of their individual communication style which will help them better understand how to connect, manage, motivate, mentor and provide feedback to their teams. Managers will not only enhance their management skills by learning about themselves, but when they understand their staff’s styles, they can become dynamic team leaders. It also allows them to address needs and challenges before they become employee issues or conflicts and will help them bolster employee morale.

This short, but impactful training is the perfect way for an employer to provide communication training for its entire staff. Participants will learn about behavioral styles, including their own, using a basic DISC assessment, as well as how their individual communication compares to others, exploring natural conflicts and what they can do to better communicate. Employees who gain communication confidence are more productive, better handle customer requests and build stronger relationships leading to higher revenue and lower turnover.

This training will equip your staff with a foundation for delivering exceptional customer experiences, support to apply what has been learned, and tools to sustain best practices. Participants will learn how to improve the quality of customer relations by developing an ability to anticipate needs more accurately and manage challenging customers, creating a climate of trust, appreciation, and cohesion. Employees will also practice strategies for turning difficult situations into opportunities to build customer satisfaction and loyalty.

This senior level training focuses on how to create a culture of service to help a company stand out from its competition, ensuring longevity and profitability. Managers will learn ways to empower their teams, provide incentives for customer satisfaction and serve as a coach for providing exceptional service. Organizations with a customer service focus increase retention of employees, develop loyal, long term customers, increase revenues and differentiate themselves from their competition.

Every day employees have the opportunity to deliver not just basic service but to go one step beyond to deliver extraordinary service. When they do, they create experiences for both internal and external customers that are memorable and create loyal relationships. In this training, participants learn the difference between ordinary and extraordinary service, brainstorm examples of extraordinary service for internal and external customers and learn the practical steps they can take every day to deliver such service.

This training will cover the concepts of innovation, continuous process improvement, providing tangible procedures and methods that can easily be incorporated into everyday tasks as well major processes. Employees will gain a solid foundation and identify ways to sustain improved practices. Participants will develop skills to become the driving force for continuous improvement by learning to identify opportunities for increased productivity.

In this training, decision-makers will learn how to evaluate roadblocks to efficiency and explore how to implement practical actions. An environment that values employee-driven productivity and efficiency results in a comprehensive company-wide approach to continuous improvement. For employers with a vigorous continuous improvement mindset, this training will help managers develop competence to deploy and manage concepts throughout their areas of responsibility as well as to align process improvement objectives with organizational goals.

A company on a journey of continuous improvement depends on employees to identify areas for process improvement and to implement those improvements in simple everyday tasks as well as in major processes. Individual support of a long-term approach to continuous improvement is critical. Through this training, employees from all company functions will gain a clear understanding of the concepts of continuous improvement, their roles and its impacts on the company’s strategy.

This thought-provoking training is designed to raise awareness and create a call to action. The group will learn how to support a diverse workforce, how to avoid problems, and how to develop strengths through cultural competency. Participants will learn about unconscious bias, inequity, and social injustice, providing managers not only with a mindfulness, but also with a practical skill set that will help them be change agents in creating a positive and productive work environment for all employees and customers that will build satisfaction and loyalty. 

This program is an opportunity for employees to gain a common language and appreciation for diversity and shows the high value the senior leadership places on diversity, equity and inclusion. As people begin to understand and accept their own biases, they will be guided through a series of activities that will provide an avenue to address uncomfortable topics that often lead to conflict and employee dissatisfaction. As more employees become more committed to valuing differences, long-term sustainable organizational change becomes more possible. 

This hands-on class will focus on the logic and power of this powerful program. Students will learn not only the basics, but several tips and tricks available to allow the creation of spreadsheets in a fraction of the time. This interactive session is recommended for all levels. Attendees will be able to create a basic spreadsheet with formulas and functions in less than three minutes.

Topics covered include, but are not limited to:

• Types of Input
• Writing Simple Formulas
• Writing Simple Functions
• Formatting in a Flash
• Functions in Excel
• Cell Referencing 
• Creating and Linking Multiple sheets in a workbook 
• Creating Charts
• Writing reports and letters that are used in an employee’s role

This hands-on session will explore additional formulas and functions and address absolute verse relative cell referencing, multiple worksheets and displaying of data using charts. This interactive session is appropriate for users that need to customize their worksheets, present data through charts, and/or develop long-range spreadsheets for data tracking. Attendees will learn how to expand their knowledge and use of functions and creation of charts.

Topics covered include, but are not limited to:

• Functions in Excel 
• Cell Referencing 
• Creating and Linking Multiple sheets in a Workbook 
• Creating Charts
• Filtering and Sorting Data 
• Preparing Data for Creating a Pivot Table 
• Inserting and Using a Pivot Table 

This widely used software program offers far more options than most employees realize. The class will review the basic functions of Word and then move on to interesting and helpful ways this program can make tasks easier and can create a more professional, polished image.

Topics covered include, but are not limited to:

• Writing reports and letters that are used in an employee’s role
• Adding, moving through and editing text
• Moving words from one part of a document to another
• Changing margins and tab settings
• Using tools such as the grammar checker, spell checker and thesaurus
• Using save, retrieve, copy, organize & print their documents
• Setting up easily navigated file folders/systems
• Inserting hyperlinks
• Creating mail merge documents

Building the computer skill level and, in turn, the confidence of employees will allow them to be more efficient in their work. These highly interactive, hands-on sessions will help your staff understand and distinguish between the components of computer operating systems including using the keyboard, mouse, printers, and much more. Participants will learn the basics of working in Microsoft Windows such as understanding the desktop and start menu, creating and saving a document, and folder and file management.

When employees understand how the suite of tools in Outlook, Google and other platforms integrate with one another, they learn secrets for simplifying workflow. In this hands-on, practical 6-hour training, participants will learn to use technology as a powerful resource to streamline tasks, improve communication, move projects forward and increase personal productivity. This training is useful to all employees in all roles and at all levels and will lead to a tech-savvy workplace culture.